Your Questions, Answered

  • Crescent Hill offers handcrafted herbal teas, botanical skincare, gift boxes, and seasonal self care items made in small batches.

  • Orders are typically processed within 2–4 business days. Shipping times may vary depending on location and carrier delays.

  • Yes. All products are handcrafted in small batches with care using thoughtfully selected ingredients.

  • Due to the handmade nature of our products, returns are not accepted. If your order arrives damaged or there is an issue with your purchase, please contact us within 7 days of delivery.

    Please send photos of the damaged item and packaging through the contact page within 7 days so we can help make it right.

  • Absolutely! Customers can contact Crescent Hill with questions about herbal teas, botanical skincare, handmade body butters, gift boxes, shipping, and orders through the contact page.

  • Because our products are made with natural ingredients, slight melting or softening during transit is not considered damage. Products can typically be restored by cooling before use. However, if your order arrives leaking or severely damaged, please contact us within 7 days.

  • Yes, during warmer weather some natural products may soften or melt in transit. Texture changes are normal and do not affect product quality. If needed, products can be cooled at room temperature or refrigerated briefly to firm back up after delivery.